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Looking back, do you have a few colleagues with strong analytical skills. When they hear a question, they can immediately grasp the key point of the question and quickly construct the answer, which is both accurate and logical? When it's your turn to give advice, you can't think of a good way to get to the core of the problem?

It turns out that solving problems can also be incorporated into formulas. According to different work scenarios, there are also different business frameworks. As long as a book is in hand, all kinds of business problems can be solved easily, making you a master of problem solving.

Which book is so "powerful"? Through this article, I will sort out the key points for you.

The book I’m going to share today is: An Illustration of a Business Framework for Problem Solving

This book provides 70 types of frame illustrations based on seven types of work scenarios, and guides teaching in a full-image step-by-step manner for various work scenarios.

When you are faced with work problems, you can quickly find the corresponding thinking framework. It is suitable for you whether you are an employee or a supervisor. The book selects more than 40 common business framework blank forms, just scan the QR code. Download it for free and let you think as you write.

1. Scan the QR code on the book

2. After decoding, open the webpage

3. Free download format sheet

Who is the author of this book?

Ono Yoshinao

Chairman of AND Co., Ltd. After graduating from college, he worked in an advertising agency, and after 6 years, he became independent when the company went bankrupt. Good at verifying hypotheses and quickly completing the practice cycle to improve the completion rate of phased tasks.
So far, he has assisted more than 1,000 retail and service companies to complete the work from architectural design to communication strategy. After assisting numerous projects, I realize the importance of nurturing project leaders and organizational development, and now I also assist individuals or organizations in their transformation.

Miyata Takumi

Director of AND Co., Ltd., responsible for public relations and online marketing. On the website "HIRAMEKI EX" operated by his company, he is responsible for writing columns about the production of planning books and the application of business frameworks.

What is a business framework?

The so-called framework is the "framework". When thinking or analyzing, as long as the frame is established first, we can clearly grasp what we should think about? What should be sorted? Then speed up the speed of thinking , check whether important details are missing, and then speed up the speed of thinking.

In modern times, it is more and more common to form teams of inter-departmental members in order to achieve goals. Even if they see and hear the same thing, everyone's feelings and thoughts will be different. Therefore, it is important to build consensus and find a common language. It is very important, and the framework is a tool that can effectively build consensus .

7 types of business frameworks

problem finding, topic framework
Analytical Market Framework
A framework for thinking about problem solving methods
Develop a strategic framework
Improve business framework
Management Organization Framework
Communicate and share frameworks

The content of the book is biased towards reference books, so readers are not recommended to read every chapter, but they will fall into the dilemma of not knowing how to use the framework.

According to different working conditions and purposes, you can choose the most suitable framework and find the most effective application method for yourself. This is the concept that this book wants to convey.

Although there are many frameworks, there are essentially three types

1. Tree diagram: It belongs to a single-dimensional thinking development, which is generally used for problem disassembly and sorting, and is most commonly used in McKinsey logic tree, KPI tree diagram, organization chart, etc.

2. Matrix diagram : It belongs to two-dimensional cross thinking. It is generally used to think about countermeasures and find positioning. It is most often used in Jiugongge, business model diagram, urgent and important matrix, etc.

3. Venn diagram : used in the intersection of multiple blocks, generally used to seek consensus and confirm the situation, most commonly used in the 3C model, Will/Can/Must framework, etc.

Extended reading: The ability to produce high output, let output be your advantage, and learn how to "focus on the key points" 8 tips

Taken from "Liu Yiyou: The Ability of High Productivity"

problem solving process

The business process of solving the problem: discovering the problem, defining the framework → thinking about the problem solving method framework → formulating the strategy framework → finally reaching the communication and sharing framework.

1. Find the problem

The first step in finding problems is to write down the ideal situation and the current situation, and really grasp and sort out the gap between the two.

To put it simply: Assuming that the ideal situation we set is "to increase the monthly turnover to 5 million", and the current monthly turnover is only 2 million, then the gap in the middle is the so-called "problem".

After confirming the problem, the most important thing is to list the possible causes in detail. This step is very important, because when we list the problems, it is easy to fall into the state of only seeing the surface, and the really important problems are not at a glance. Therefore, it is necessary to dig deeper into the cause of the problem and the surrounding factors that need to be reviewed by asking questions.

Using the 6W2H framework:

6W2H are Who, What, Whom, When, Where, Why, How, How much.

It can accelerate us to list the ideal situation, the current situation and the gap, through who, to whom, when, what, where, why, how, how long, etc., to see things from multiple perspectives, iteratively By proposing the reasons why and doing in-depth research, we can gradually see the whole picture of the problem.

The Business Framework for Problem Solving: Schematic of 6W2H

Taken from "The Business Framework for Problem Solving"

Identify the problem: Young employees leave soon after they stay.

Who: Young employees who have been in the company for less than three years.

What: Of the 50 new recruits last year, 6 have resigned.

Whom: Dissatisfied with my relationship with my supervisor.

When: Once you feel that your strength has improved to a certain level, you will leave your job.

Where: Tokyo, Japan.

Why: Maybe the work style of the business department has changed, and employees who can't keep up with the progress have resigned.

How: There are fewer and fewer communications, and employees suddenly resign.

How much: The average cost of enrolling one person is 3 million yen.

Second, organize the problem

Once we have identified the problem, the next step is to sort out the problem.

1. Verify that the questions listed are not missing?

2. Classification.

3. Organize the problem logically.

Using tree diagram framework, MECE framework:

■ Dendrogram

Organize information related to the issue.

Taken from "The Business Framework for Problem Solving"

■ MECE

The method of ensuring that you organize your data "without omission and without duplication" is called MECE.

Taken from "The Business Framework for Problem Solving"

3. Decide on the priority order

To determine the priority order of topics, we should start from the "most contributing" factor. We must choose the priority order according to different situations and time points.

Use a matrix diagram:

The framework for reviewing priorities using urgency and importance as criteria is a classic framework that is useful when discussing where to start as urgent and important topics become clearer .

Matrix can be applied in various situations, like the monthly schedule is also very suitable for it!

Taken from "The Business Framework for Problem Solving"

4. Analyze competitors

By analyzing competitors, you can grasp what your company should do. When actually analyzing competitors, you must first "clearly understand who your competitors are." Get a list of your competitors first, and then drill down into them one by one.

The applicable frameworks are: 4P analysis, value chain analysis, and core competency analysis.

Using the 4P analysis framework:

4P analysis is a method of analyzing or designing marketing strategies through four factors: "product", "price", "channel" and "promotion".

Taken from "The Business Framework for Problem Solving"

How to use 4P analysis:

1. Confirm the product: confirm the relevant information of the products and services launched by the competitors.

2. Confirm the price: confirm the price of the competitor's products and services. If you can compare it with the overall market situation in the industry, it will be easier to grasp the competitor's positioning in the industry.

3. Confirm the channel: confirm the information related to the channel used by competitors to provide products and services to customers.

4. Identify promotions: Identify what strategies competitors are using to get customers into their products.

Five, think strategic direction

Thinking about strategy is to solve problems, and some people define it as "the script needed to achieve the goal". The overall strategy is related to the entire organization. Once the strategy is decided, it is necessary to think about the specific methods required to achieve the strategy, that is, tactics. And plan to execute the business.

Three basic strategies:

The famous American management scientist Michael Porter proposed three basic strategies:

1. A "cost leadership strategy" that regards the entire industry as the goal and wins by cost .

2. "Differentiation strategy" to win with uniqueness that cannot be imitated by other companies .

3. A "focused target strategy" that invests resources in specific customer groups .

Applicable frameworks are: product portfolio matrix, Ansoff matrix, SWOT, STP, positioning map.

Using the SWOT analysis framework:

Make full use of SWOT analysis to think about strategies to leverage your company's strengths. SWOT analysis is to form a new matrix based on "strengths", "weaknesses", "opportunities", and "threats".

Taken from "The Business Framework for Problem Solving"

6. Setting goals

By setting goals, the end point we are pursuing becomes more three-dimensional, so that we can also evaluate the effect and improve the strategy.

If the goal is difficult to achieve in one go, you can set multiple small goals depending on the difficulty of reaching the goal, which is called a phased goal; it is presented in a logical tree diagram, and then further goals are set, which is to set goals based on attributes.

Applicable frameworks are: roadmap, KPI treemap, AARRR, SMART.

Taken from "The Business Framework for Problem Solving"

Using the SMART analysis framework:

SMART is a framework for setting high-quality goals . The goals must be specific and anyone can understand what must be done in order to achieve them .

Taken from "The Business Framework for Problem Solving"

How to use SMART analysis:

1. Think about the goal concretely: Confirm whether the content of the goal is specific? easy to understand?

2. Verify that it is measurable: Verify that goal achievement and progress can be measured quantitatively.

3. Confirm achievable: Confirm whether the goal is achievable? Focused goals should be set to be slightly challenging.

4. Confirm whether it is results-oriented: whether it can contribute to the ultimate goal of the organization as a whole.

5. Confirm the deadline: The goal must have a deadline.

7. Reflect on the results

After the actual implementation, the areas that have done well and need to be improved are visualized as a reference for the next step. The most famous framework for discussing implementation and improvement is "PDCA".

For a detailed introduction to the PDCA framework, you can refer to this article I wrote in the past:

Extended reading: Ghost Speed PDCA finishing technique only takes ten minutes a day, and improving efficiency starts from "reducing wastage"!

8. Communication and sharing

If you want to use the framework in the workplace, you must tell the other party what you think about, and promote the other party's action. Specific methods include plans, proposals, reports, briefings, etc.

When expressing your thoughts, please keep 6W2H in mind, make sure the content is clearer, think from the other side's standpoint, and avoid excessive use of professional terms.

1. Object: Who is the window to contact?

2. Content: Clearly communicate the content to be shared, such as improvement proposals, collaboration mandates.

3. What action do you want the other party to take: What action do you ultimately want the other party to take ?

Using the PREP analysis framework:

PREP is often used in a briefing or writing framework to help us think about a logical and persuasive structure. The framework consists of "conclusion", "reasons", "specific examples", and "conclusion".

Taken from "The Business Framework for Problem Solving"

The characteristic of PREP is to present the conclusion first, so it can make the point more clear; then add the reasons and concrete examples to make the other party agree, and finally use the conclusion to summarize. Through this framework, we can think about the content structure that is concise, powerful and persuasive.

Epilogue

After reading the book "Business Frameworks for Solving Problems ", it was very useful for me. At first, when I saw so many frameworks as examples in the book, it made me feel a little hard to digest.

The author suggests that when we open the book, we should not read every chapter in one go. If we don't have a clear purpose to study, we will fall into the dilemma of not knowing how to use the framework. Therefore, before reading this book, we must first think about "there is such a With multiple frameworks, how should I choose which framework is more suitable for me?” Then use the index classification to find the suitable framework.

However, the framework is not omnipotent. Although it can provide us with important tips to solve problems, the framework alone may not be able to carry out the work smoothly. If it is applied for the sake of application, it will put the cart before the horse. The most important thing is to think about why use this framework? And according to their own situation and purpose, adjust the existing framework, find out the most effective application method for oneself, and make full use of the framework is the ultimate goal of this book, and encourage each other.

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Reading Notes | A must-have reference book in the workplace! The business framework illustration book for solving problems, you can also set formulas to solve problems, and apply business frameworks to speed up the depth of thinking!