Attention Store Owners! Homemade QR code for Customer Satisfaction Survey, an effective way to manage your brand efficiently! (Includes step-by-step demonstration and tutorial)

Scan the menu QR code to read the menu PDF with just one app






In modern society, satisfying customers' needs and providing high-quality services have become the key to a store's success.  We all know that understanding customer opinions and feedback is an important part of improving your business and building a strong brand image . However, the traditional paper questionnaire has gradually revealed some problems. Think about it, printing paper, filling paper, recycling... This series of processes is a headache, it is neither environmentally friendly nor efficient.







With the advent of the digital age, there is now a more convenient and environmentally friendly option — the self-made store satisfaction survey form QRcode. Customers only need to scan the QRcode with their mobile phones to fill out the questionnaire. Stores can also easily collect and organize responses to efficiently manage their brands.

Today, let's explore this compelling solution to make your store management more convenient!





Advantages of QRcode and Online Forms


Nowadays, many stores choose to use QRcode combined with online forms, which has many advantages:


1. Environmental friendly:

Paper-based questionnaires often require a large amount of paper and printing, which imposes a considerable burden on the environment. The use of QRcode and online forms completely avoids paper waste, conforms to the concept of environmental protection, and reduces carbon footprints.



2. Convenient management and integration:

QRcode and online forms allow stores to easily manage and track customer responses to questionnaires. All responses are concentrated on one digital platform, eliminating the need to manually arrange paper, which greatly saves time and labor costs. Moreover, the data can also be updated in real time, which is convenient for the store to analyze and respond immediately.



3. Improve finishing efficiency:

After the traditional paper questionnaires are collected, they need to sort out, classify and input the data one by one, which is very time-consuming and labor-intensive. However, QRcode and online forms make organizing efficient and fast. After the customer fills in the questionnaire, the response is uploaded to the system immediately, and the store can directly view and analyze the data on the platform, eliminating the tedious manual sorting process.




To sum up, the advantages of QRcode and online forms are that they are environmentally friendly, easy to manage and consolidate, and improve the efficiency of organization. This innovative approach allows store owners to more easily collect, organize and analyze customer responses to better manage their brand and improve customer satisfaction.




How to make a form with Google


After seeing the convenience of the online form, let's make our own exclusive form!


Google Form Making Teaching｜Taking Restaurant Satisfaction Survey as an Example



Step 1: Sign in to your Google account

  1. Open a browser and go to Google Drive's website (drive.google.com) .
  2. Sign in with your Google account, or create a new one on this page if you don't have one.



Step 2: Create a new Google Form

  1. On the Google Drive page, click the "Add" button in the upper left corner.
  2. Select "More" from the drop-down menu, then select "Google Forms."




Step 3: Create the subject and description of the form

  1. In the new Google Form, enter a title for the questionnaire.
  2. Press the "Add Question" button to start adding questions to the form. You can choose from different question types such as multiple choice, multiple choice, text entry, etc.
  3. Add all questions step by step according to your needs.



The toolbar on the right, in order:

(1) Add a title 
(2) Import a question 
(3) Add a title and description 
(4) Add a picture 
(5) Add a video 
(6) Add a section





Step 4: Set Question and Answer Options

Taking the restaurant satisfaction survey form as the theme, I wrote [Dining Satisfaction Survey] in the title of the form, and the title type is [Single Choice Box], readers can choose the appropriate answer type according to the question.




The form suggests adding an additional "open-ended question".

Allow customers to explain the reasons for giving such evaluations or give suggestions to the store. Although the feedback collected from open-ended questions is not easy to integrate, usually the most valuable feedback comes from here!



By analogy, the questions are all established on the form.




Step 5: Beautify the appearance of the form

It is worth mentioning that Google Forms can change the theme, and you can customize the appearance of the form, such as changing the background image, choosing a different theme, etc. This will help your form be more visually appealing.





Step 6: Share Form
  1. Click the "Send" button in the upper right corner.
  2. In the window that pops up, you can copy the link to the survey and share it with customers via email, social media or website.
  3. You can also embed forms into websites or webpages to fill out surveys directly on your online platform.




So let's see the results!




How to convert form to QRcode


After making the Google online form, we need to convert the form into QRcode for customers to scan easily.


I use Tahoe QR code scanner to make QRcode!



1. Click the "Share" button on the top of the app



2. Select the content of the QRcode

Select the content you want to link the QRcode to, such as URL, text message, app or WiFi, etc.


3. Paste the URL to be generated



4. Finish making QRcode

Once the QRcode is generated, you can download it and use it wherever you want.



Following the above steps, you can easily make your own QRcode!


Take restaurant satisfaction survey as an example, you can put QRcode on the table for customers to scan easily.

It is recommended to cooperate with in-store "entertainment" or "lucky draw" and other activities, which can be used as an incentive !




The process of scanning the QRcode to fill in the form


Finally finished the form and QRcode, let's take a look at the results!



1. Scan the QR code

The scanner will automatically recognize the QRcode and scan it. It only takes 1 second to decode successfully. When the screen shown on the right appears, click the option "Open Web Page".




2. Fill out the questionnaire online

Go to Google Forms and start filling out the questionnaire. If you have any questions or need to make changes, don’t worry, you can go back to the form to make changes.





How merchants view form responses


  1. When a customer fills out the questionnaire and submits it, the merchant can return to the edit page of the Google Form.
  2. On the form editing page, click the "Reply" option at the top to enter the response page of the form.







On this response page, you can view all the responses to the questionnaires. The data statistics page will display the response results of each question in the form of charts and statistics, helping stores to understand customers' opinions and trends more intuitively.


Summarize


Through the introduction of this article, we can clearly see the advantages and value of using the QRcode satisfaction survey form in store management. This environmentally friendly and efficient method has brought many benefits. It not only facilitates the management and organization of the store, but also improves the efficiency of sorting. It also reduces paper waste, which is in line with the concept of environmental protection.

Through QRcode and online forms, stores can easily collect, organize and analyze customer responses, better understand customer needs, improve service quality, and increase customer satisfaction.

Whether you are a small private store or a large chain enterprise, it is applicable, come and try it!


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